!FT!Rune: hey I did.... the customer service lady gave me a hard time and said she'd send the delivery guy back..... But I was under the impression that this meant I'd get the free pizza. The delivery guy insisted that I pay for it so I did end up paying for it but I was annoyed because at this point it had been over an hour since I originally placed the order

!FT!Rune: So I phoned customer service again and the lady I talk to phones the store to check out the incident and then transfers me to the lady in customer service who I had first spoken to. But instead of anwsering the call she simply hung up on me. Now I'm a patient guy and I wasn't rude at all to anyone but that really made me mad. So I phoned back customer service and told them that I didn't appreciate being hung up on because I had a complaint. T

!FT!Rune: I feel it is important when a company fails at customer service on several levels to at least let them know about it so they have a chance to correct their mistake. I'm sure that someone else in my place would've ended up phoning their head office in my place. Like I say I'm not out to be a bad guy... I just want them to honor their commitment and provide the service they supposably "guarantee". I'm a customer who is holding them to their word

!FT!Rune: Did you know that there are major fines for false advertising or putting wrong prices on merchandise? There are consumer laws against that. This amounts to the same thing and you'd think they'd want to know about that. I wonder how many customers this happens to? I'm certainly not impressed with them as an organization after this.